Table of Content
They will waive charges on metered properties that are unoccupied and unfurnished continuously for at least three months. You may have to provide proof that the property is empty, and Thames Water grants the waiver at their discretion. Choose option 2, then option 2 again to speak to a Thames Water representative about updating the account details.
If you’ve had problems with your Thames Water moving house experience, you should let them know as soon as possible. If you need to make a complaint, you should first give Thames Water time to put it right. Thames water tenants will need to check if they are responsible for paying their water bill or if it’s included in their rent. And choose Option 2, then Option 2, then Option 1 to speak to the Thames Water moving house team.
Thames Water Moving House with WaterSure
To pay by phone you can call up the main Thames Water helpline at any time to settle what you owe with your Mastercard or VISA card. Unfortunately, Thames Water is unable to accept American Express payments. Unfortunately, you can’t switch water suppliers so you will have to be patient and let Thames Water try and fix the issue. As additional account holders, the other students can discuss the water bill with Thames Water.
If you want to find out more about hard and soft water, check out our Water Hardness guide. If you need any help getting started with Thames Water, check out the guide on How To Set Up Your Water Bill. The phone line is open Monday to Friday 8am-8pm, Saturday 8am-6pm but on Sunday, they are closed. It's also worth mentioning that the contact section of their website has a chat popup you can use to speak with someone at Thames Water. To check that Thames Water is, in fact, your water company, you need to check that you are actually in the Thames Water Supply Area. You can easily do so on the Water UK website with its handy postcode checker.
Moving home
Sometimes these problems are due to scheduled works that are resolving an issue found in the supply. It is recommended that you keep an eye on any scheduled works which are ongoing in your area. It's worth noting that Thames Water is responsible for sewerage and drainage for a number of areas where the designated water supplier is Affinity Water. Thames Water contact options are varied and cover multiple telephones and online channels. The WaterSure Scheme is available to customers who need to use more essential water than usual due to a medical condition or a larger household.
If you’re paying with another method, the Thames Water close account team will find a way to get your money back to you. You can also choose to keep the credit in your Thames Water account if you’re moving out within the Thames Water region. If you have a smart water meter these readings are sent automatically.
How Long Will It Take To Obtain a Thames Water Refund?
However, customers moving home should notify the Thames Water close account team at least two days before moving out. Make sure you take a note of your water meter reading before you leave. You can update, close down and complete your Essex & Suffolk change of address in a couple of minutes using SlothMove’s change of address service. You can also update Essex & Suffolk Water yourself by phone or creating an account onlinehere.
You didn't have to deal with Thames Water directly because the aforementioned organizations handled both billing and payment collection. L&Q, like other public housing providers, purchased several properties previously administered by local governments in the late 1990s and early 2000s. If you move to an area that is not supplied by Thames Water, your refund will be processed in 5 to 15 days.
Checking if the site connection is secure
If you've just moved into a property and there's no running water, don't worry! Usually when a tenant or occupant leaves a home, Thames Water will shut off the water. If you're renting, sometimes your landlord will also shut off the water. If you pay the water bill as a student and live with housemates, we recommend you split the water bill between yourselves and appoint one student to collect and pay the water bill.
It's worth noting that their phone lines can get busy, especially on Monday evenings and at times when there are repairs or outages across large areas of London. Thames Water also has a prepaid card that you can load up at Paypoint and Payzone locations . You can use the Thames Water Payment Card to pay your water bill in instalments. You can use both the Thames Water Twitter or Facebook to get help with any of the water supply issues listed above. Water hardness varies across the country, but with Thames Water the water is typically hard as with most of the South East. This is due to the higher concentration of minerals in the water from the rocks in the area.
If you are moving out of a property in the Thames Water supply area, you’ll need the Thames Water moving out team. If you need help, our amazing customer care team are available on Facebook and Twitter 24 hours a day, 365 days a year. If you're moving out of a shared property and the account is in your name, please let us know that you are moving out. If you're already named as an authorised representative on their account, you can set up an online account on their behalf.
To change name, the Thames Water moving home team needs to know the contact details of the new account holder. You also need to give the Thames Water moving home team updated details about how the water bill is paid when you make the Thames Water change of name. When you’re setting up as a Thames Water new customer for the first time, you can choose which way you would like to pay your Thames Water bill.
When moving home or changing address we need to complete the Thames Water moving home process. When moving home we need to inform the Water & Sewerage supplier about your address change. If you're an existing customer with an online account, you can log in to let us know you're moving.
Once everything is settled, your Thames Water close account team will close your account. Thames Water instals smart water meters that send your water meter reading automatically to Thames Water. This means you don’t have to worry about reading your meter every month as the data will be sent every hour. Although the law states that only newly built property must have a water meter installed, Thames Water has obligated all its customers to have a water meter since 2019. Thames Water customers will be given a one-year comparison period to see how their current bill compares to being on a water meter. If you have just moved in or around London, you will have to most likely deal with the Thames Water moving home process.